The good- everything else, excellent facilities for residents and the staff is awesome. They get to know you on first name basis and really try to make things as easy as possible. Can’t say enough good about staff.
CONS: 1. Unorganized. The day we signed to move in was the seventh, on everything signed and emailed the date said the seventh. Come move in day, the apartment wasn't ready due to the fact they had the day marked for the seventeenth. Apartment had cigarettes on the porch, AC unit was broken, molding clearly had not been repaired where a previous dog had chewed, bathroom had grime stains and soap scum in shower, etc... If packages are left at the office they don't call and tell you.
ASHLEY is amazing!!! And so is this apartment complex. We drove up days within needing an apartment from Florida. We called Ashley and spoke to her about our options and made an appointment. First, we were there an hour before our appointment and after assisting other individuals she came right to us. Immediately she was unbelievably helpful, kind, and patient! We set our day to move in for 5 days later. We came the next day and asked if we could move in the next day. Ashley went above and beyond to assist us with all paperwork and get us into our new home! We've been here for two weeks, happily I might add. To top it off, just yesterday she called to make sure that we had settled in nicely. I've lived in many different places all over and she is by far a necessity for Auston Chase and all the people living there.
My apartment had German cockroaches. I was there for about a month. It was a living nightmare. Ultimately I got out and they gave me a full refund.
Save yourself all the time, hassle and money and make Auston Chase your new home!! Love the staff and our community!!
My fridge needed to be replaced and the guy who replaced it didn't hook the water up right. When i woke up the next day the whole place was flooded. He came back and didn't apologize, just asked me to give him my towels and other linens to soak up the water.
3. Trash and pet waste. Yes, I'm well aware they request pet owners to pick up waste. The problem is, most don't!!!! Stepping on the grass is a landmine at times, and the funny thing is, it's the same pet owners. How do they not catch them? As for trash, outside our door, one of our neighbors smokes and leaves cigarettes on the stairwell, nothing done about that. The trash has frequently overfilled to the point where trash is in PILES outside the compacter. The smell is horrendous, and god knows what wild life is attracted.
As I said in the good the staff saw the review and went above and beyond and has reached out to make sure absolutely everything is fixed perfectly. Can’t say enough how fantastic the staff is.
Overall, this complex is okay-ish, but the fact that many of the issues we've had are easily resolvable (but aren't) are leaving us with a bad impression.
2. Many issues with the apartment and continuous and unresolved, despite many work orders. Top window STILL leaks during heavy rain, AC unit has a leak and the staff are aware, but choose to fill it up (when we call) rather than replace the unit. Dishwasher has repeatedly broke, only was resolved when I requested a new dishwasher.
3. The amenities are eye catching. The pool is gorgeous, love the slope and it's kept very clean and has a nice shaded area as well as grills. The gym is fully equipped as well as having a private room for stretching and yoga. This too is kept clean, and doesn't have that stale sweat smell often found in smaller gyms. You're also able to rent movies and video games, a decent plus for us. The staff also keeps the residents happy with many monthly gimmicks, paint and game nights. It's a great way to spend an evening or afternoon and meet your fellow residents and staff.
Update-
2. Residents are (for the most part) friendly.
Have lived in many apartments in different states over the years and can honestly say that Auston Chase is absolutely our favorite!! Every team member from management, leasing and maintenance have always acted professionally, respectfully, courteously, and efficiently from day1!! Any issues or problems in the unit have been resolved expeditiously and very satisfactorily!!
Other than that most of the staff is very good. Eli is really great.
Other than that it was noisy. The doors slam shut automatically and your neighbors' doors will shake your whole apartment. I could hear cars deriving by from my bedroom even with Windows closed and air on. The air conditioning itself was noisy.
Overall, it was not a great experience though.
Pros: 1. The apartment units themselves are spacious and comfortable. Multiple outlets and walls provide plenty of space to have multiple ways of having furniture. Closet space is perfect in both rooms and foyer. Walls are seemingly well insulated, as we don't have noise issues, but we are also on the 3rd floor...
Auston Chase Apartment Homes is a US Point Of Interest based in Ridgeland, South Carolina. Auston Chase Apartment Homes is located at 59 Summerlake Cir, Ridgeland, SC 29936, USA.
Please contact with Auston Chase Apartment Homes using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Auston Chase Apartment Homes opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Point Of Interest in Ridgeland